Thứ Tư, 23 tháng 11, 2016

Việc làm Fresh Graduated - Customer Care Representative At VietnamWorks - (4 Positions) - VietnamWorks

If you are reading this piece of news, obviously, you're already VietnamWorks User! So, for a long time (or short) using our websites to find your dream job, have you ever wondered what we're doing every day to bring you jobs and make you satisfied with our service?

The fastest way to have the answer is to become a part of us - a Customer Care Representative at VietnamWorks!

This interesting and challenging opportunity is opened for anyone who love supporting others, solve problems in calming manner, possess positive service mindset and would like to follow Customer Service as career path.

Becoming a Customer Care Representative, you will spend your ideal day to complete the supporting missions on:

1. Customer Experience:
- Trouble shoot problems happen to customers on website;
- Directly support customers to recruit successfully via multi channels (live chat, email, hotline)
- Improve customer experience at any contact points.

2. Customer Satisfaction:
- Proactively study jobs online and have proper advices that would help customers recruit effectively.

3. Customer Engagement:
- Participate in creating HR contents such as recruitment tips, hiring advices, attract and retain talent, …
- Support customer community.

4. Service Excellence Culture:
- Generate and in charge of some initiatives to promote and strengthen company’s service culture.

5. Special projects:
- Assist in ad-hoc projects such as: screening candidate's profiles, phoning candidates to update their CVs,....

What you would get in this job:
- Explore the Customer Service area from the #1 recruitment website in Vietnam
- Chance to learn and get experience from International environment
- Receive on-the-job training, mentoring and coaching from Senior Customer Care Specialist to develop career path
- Interesting training program: Leadership, Breakthrough success, Service excellent culture…
- Various Exciting Team activities: Teambuilding, Company trip, Thanksgiving day, Annual party…
- Be entitled to at least 15 days of annual leave
- Performance and salary review twice a year


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